MILLER HOSPITALITY- Bespoke Hospitality TrainingProgrammes We can provide training for your staff on the vital aspect of food hygiene at either basic or advanced level. Legislation requires all food handlers to be qualified in this area. We can train your staff to the desired level resulting in numerous benefits for your business, leaving your business legally covered, safer and your staff more aware. How this programme will benefit you: • Legally, your business will be better covered in the event of any human error. • Your newly trained or updated staff will work in a manner consistent with the law. • Your customers can expect to have products & services which are regulated by trained food handlers. Who should attend? Basic Package targets: All new or existing front of house line staff & supervisors and junior kitchen staff handling food & beverages who have had a developmental need highlighted in their Appraisal. Advanced Package targets: All new or existing senior kitchen staff who have had a developmental need highlighted in their Appraisal. DurationBasic 1 day Advanced 4 days Minimum per Group - 6pax Maximum per Group - 10pax Food Hygiene Staff Training Programmes Howard Buildings, 26 Howard Street, Belfast, Co. Antrim, BT1 6PB T.+ 44 ( 0) 28 9024 5426E. info@ millerhospitality. comW. www. millerhospitality. com MILLER HOSPITALITY- Bespoke Hospitality TrainingProgrammes Front Office staff can make or break any organisation. First impressions on the internal Guest Journey leave lasting impressions. Our skilled team will train your staff in handling guests and enhancing their journey as well as providing knowledge in the Front Office systems that you use. We will cover everything from basic telephone techniques to maximising occupancy. How this programme will benefit you: • By heightening the guest experience, you can add to your profitability through extra sales. • The additional knowledge for your Front Office staff will ensure that guests do not go unrecognised in any event. • Increased communication with other departments within the hotel meaning added value to the guest stay. Who should attend? All new or existing Front Office staff ( including new Supervisors) who have had a developmental need highlighted in their Appraisal Duration 1 day Minimum per Group - 6pax Maximum per Group - 10pax Front Office Skills - The Guest Journey Hotel Front Office & Rooms Reservation Training Howard Buildings, 26 Howard Street, Belfast, Co. Antrim, BT1 6PB T.+ 44 ( 0) 28 9024 5426E. info@ millerhospitality. comW. www. millerhospitality. com 1112

MILLER HOSPITALITY- Bespoke Hospitality TrainingProgrammes The Reservations department is, for many guests, the first point of contact into your hotel. For this reason alone, it is vital that every effort is made to ensure that this initial liaison goes off without a hitch. Your Reservations Sales staff will no doubt have some of the best skills in the industry, but there should always be a desire to improve what they do. This programme includes: • Telephone etiquette • The importance of focusing on market conditions & competitors • An in- depth look at qualifying a sale • Overcoming price resistance • Upselling effectively • How to close the sale How this programme will benefit you: • It will ensure that your sales team re- focuses on the needs of the potential business which in turn will increase your room sales. • By helping your team to form new habits when pitching for sales will ensure that selling becomes second nature to them. More sales opportunities will be created. • They will ultimately be more confident & happier in their roles lowering staff turnover for the company. Who should attend? All new or existing line staff and Supervisors who have had a developmental need highlighted in their Appraisal. Duration 1/ 2day Maximum per Group - 12pax Reservation Sales Training Hotel Front Office & Rooms Reservation Training Howard Buildings, 26 Howard Street, Belfast, Co. Antrim, BT1 6PB T.+ 44 ( 0) 28 9024 5426E. info@ millerhospitality. comW. www. millerhospitality. com MILLER HOSPITALITY- Bespoke Hospitality TrainingProgrammes Do you have staff who would be great Supervisors or Junior Managers but just do not have the skills required, or do you want to give your staff the chance to develop their careers in your organisation? Fundamentals of Excellence covers all the necessary topics in a practical hands on approach. Trainees will become coherent in communicating effectively with their teams, through delegation & leading skills. A key component of this course is giving your valuable team members the skills to manage the sometimes- difficult transition from being colleagues to supervisors and junior managers. This training contains coursework which must be completed satisfactorily on a weekly basis for the trainee to successfully fulfil the requirements of FoE. How this programme benefits you: • You no longer have to use expensive outside recruiters to bring in the best managers for your business. • You retain the best talent for yourself as you have a wide range of top young supervisors & managers who can be further developed. • You will retain your team much longer as the development journey is increased for your staff reducing recruitment costs. • Your team will remain motivated & " fresh" as they will be allowed to evolve in your business. Who should attend? All Supervisors and new or existing Junior Managers who have had a developmental need highlighted in their Appraisal. Duration 5 days( spread over 5weeks) Minimum per Group - 6pax Maximum per Group - 12pax Fundamentals of Excellence ( FoE- Supervisory & Junior Management) Management Training Howard Buildings, 26 Howard Street, Belfast, Co. Antrim, BT1 6PB T.+ 44 ( 0) 28 9024 5426E. info@ millerhospitality. comW. www. millerhospitality. com 1314