MILLER HOSPITALITY- Bespoke Hospitality TrainingProgrammes The necessity of Health & Safety training goes without saying these days. Our Trainers deal specifically with Hospitality organisations who will carry out an audit on your premises and use the results to highlight the health & safety issues that confront your business. Visual aids and specific examples of what can go wrong & of course how to get it right first time! This programme includes: • Health & Safety and Risk Assessment • Manual Handling • Fire Awareness training • Fire Warden training How this programme will benefit you: • Your team will be more safety conscious in their work meaning fewer slip- ups that would normally be costly to your business. • Staff will be able to highlight problems before they occur resulting in lower running costs. • You will be legally prepared for any dilemma that may occur. Who should attend? All new or existing line staff & Supervisors who have had a developmental need highlighted in their Appraisal. Duration 1 day Minimum per Group- 6pax Maximum per Group- 10pax Health & Safety Staff Training Programmes Howard Buildings, 26 Howard Street, Belfast, Co. Antrim, BT1 6PB T.+ 44 ( 0) 28 9024 5426E. info@ millerhospitality. comW. www. millerhospitality. com MILLER HOSPITALITY- Bespoke Hospitality TrainingProgrammes This course is suitable for candidates who are responsible for serving coffee or who want to update their skills. With the continuous evolution of the coffee culture, staying ahead of your competitors is key. By the end of the course, candidates will have a general background knowledge and the skills to serve a perfect coffee. How this programme will benefit you: • The coffee skills learnt will be passed on to your customers, in terms of the service & product received. Who should attend? All new or existing line staff & Supervisors who have had a developmental need highlighted in their Appraisal. Duration 1 day Minimum per Group- 6pax Maximum per Group- 10pax Barista Staff Training Programmes Howard Buildings, 26 Howard Street, Belfast, Co. Antrim, BT1 6PB T.+ 44 ( 0) 28 9024 5426E. info@ millerhospitality. comW. www. millerhospitality. com 910

MILLER HOSPITALITY- Bespoke Hospitality TrainingProgrammes We can provide training for your staff on the vital aspect of food hygiene at either basic or advanced level. Legislation requires all food handlers to be qualified in this area. We can train your staff to the desired level resulting in numerous benefits for your business, leaving your business legally covered, safer and your staff more aware. How this programme will benefit you: • Legally, your business will be better covered in the event of any human error. • Your newly trained or updated staff will work in a manner consistent with the law. • Your customers can expect to have products & services which are regulated by trained food handlers. Who should attend? Basic Package targets: All new or existing front of house line staff & supervisors and junior kitchen staff handling food & beverages who have had a developmental need highlighted in their Appraisal. Advanced Package targets: All new or existing senior kitchen staff who have had a developmental need highlighted in their Appraisal. DurationBasic 1 day Advanced 4 days Minimum per Group - 6pax Maximum per Group - 10pax Food Hygiene Staff Training Programmes Howard Buildings, 26 Howard Street, Belfast, Co. Antrim, BT1 6PB T.+ 44 ( 0) 28 9024 5426E. info@ millerhospitality. comW. www. millerhospitality. com MILLER HOSPITALITY- Bespoke Hospitality TrainingProgrammes Front Office staff can make or break any organisation. First impressions on the internal Guest Journey leave lasting impressions. Our skilled team will train your staff in handling guests and enhancing their journey as well as providing knowledge in the Front Office systems that you use. We will cover everything from basic telephone techniques to maximising occupancy. How this programme will benefit you: • By heightening the guest experience, you can add to your profitability through extra sales. • The additional knowledge for your Front Office staff will ensure that guests do not go unrecognised in any event. • Increased communication with other departments within the hotel meaning added value to the guest stay. Who should attend? All new or existing Front Office staff ( including new Supervisors) who have had a developmental need highlighted in their Appraisal Duration 1 day Minimum per Group - 6pax Maximum per Group - 10pax Front Office Skills - The Guest Journey Hotel Front Office & Rooms Reservation Training Howard Buildings, 26 Howard Street, Belfast, Co. Antrim, BT1 6PB T.+ 44 ( 0) 28 9024 5426E. info@ millerhospitality. comW. www. millerhospitality. com 1112