MILLER HOSPITALITY- Bespoke Hospitality TrainingProgrammes Our Front of House training programmes will enhance the skills and performance of your key people. Programmes are on three levels depending on your specific business requirements. Training deals with a range of topics tailored to your establishment. How this programme will benefit you: • The Food & Beverage Service programme will ultimately benefit your company & colleagues ensuring that your customers receive the best service each & every time they visit your establishment. • Staff who will outshine their industry peers in all aspects of food & beverage service. • A reputation for high & consistent standards in this ever- changing industry. Basic Package- includes basic Opening & Closing SOPs tailored for your business needs, Product Knowledge, Health & Safety, and Personal Hygiene ( Optional SOPs tailored for entire F& B Service) Intermediate- includes the Basic Package along with all business SOPs & wine service Advanced- includes the Intermediate Package along with all business SOPs ( Mgmt), Stock Control & Scheduling Who should attend? Basic Package targets: New colleagues with little or no industry experience Intermediate Package targets: Existing colleagues with development needs highlighted during Appraisals Advanced Package targets: Junior Managers & Supervisors with development needs highlighted during their Appraisals. DurationBasic1- 2 days Intermediate2- 4 days Advanced6 days Minimum per Group- 8pax Maximum per Group- 12pax SOPs - Standard Operating Procedures) Food & Beverage Service Staff Training Programmes Howard Buildings, 26 Howard Street, Belfast, Co. Antrim, BT1 6PB T.+ 44 ( 0) 28 9024 5426E. info@ millerhospitality. comW. www. millerhospitality. com MILLER HOSPITALITY- Bespoke Hospitality TrainingProgrammes This programme focuses on standardising procedures in your business. We will give your staff the knowledge & ability to carry out the main function of their role more effectively. How this programme will benefit you: • By training your staff in this way, it will boost your reputation and help attract extra sales. • We will give your team the tools they need to plan, serve and maintain consistency throughout those all- important functions resulting in a more regulated operation for you. • Staff can assist in training new colleagues, as everyone will work in the same way. Who should attend? All new line staff or existing line staff & supervisors who have had a development need highlighted in their appraisal. Duration 1 day Minimum per Group- 8pax Maximum per Group- 12pax Standard Operating Procedures - Food Service Staff Training Programmes Howard Buildings, 26 Howard Street, Belfast, Co. Antrim, BT1 6PB T.+ 44 ( 0) 28 9024 5426E. info@ millerhospitality. comW. www. millerhospitality. com 56

MILLER HOSPITALITY- Bespoke Hospitality TrainingProgrammes Most of us consider ourselves to be good communicators but we need to remind ourselves that it is more than just words! This essential course will guide your colleagues through the channels of communication we use everyday & how we can start to use language & communication mediums more effectively to ensure that we get the right message across to the right people at the right time. This course will include: • A definition of communication • A breakdown of what makes up communication • Barriers which get in the way of effective communication • The importance of body language • Developing great listening skills • How to choose the right medium to get the message across & understood • How to give & receive feedback How this programme will benefit you: • Better communication amongst staff & with customers results in fewer mistakes which often cost us financially. • Greater trust within the team helps staff to work together more effectively. • A policy of better listening ensures that new ideas can be brought forth to improve the business. Who should attend? All new or existing line staff who have had a developmental need highlighted in their Appraisal Duration 1 day Maximum per group - 12pax Effective Communication Staff Training Programmes Howard Buildings, 26 Howard Street, Belfast, Co. Antrim, BT1 6PB T.+ 44 ( 0) 28 9024 5426E. info@ millerhospitality. comW. www. millerhospitality. com MILLER HOSPITALITY- Bespoke Hospitality TrainingProgrammes In our industry, how we treat our customers is paramount. This programme goes beyond the conventional concept of meeting the customer to the extent of empathising, literally " putting ourselves in the customer's shoes" and in doing so, we can exceed the expectations of those customers. How this programme will benefit you: • We will instill the ability in your staff to go the extra mile & grab that extra sale throughout your team. • We will increase the interaction between customers and staff which will manifest in sales & reputation for your business. Who should attend? All new & existing line staff & supervisors who have this development need highlighted in their appraisal or who would generally benefit from such a programme. Duration 1 day Minimum per Group - 8pax Maximum per Group - 12pax Effective Selling Techniques Staff Training Programmes Howard Buildings, 26 Howard Street, Belfast, Co. Antrim, BT1 6PB T.+ 44 ( 0) 28 9024 5426E. info@ millerhospitality. comW. www. millerhospitality. com 78