MILLER HOSPITALITY- Bespoke Hospitality TrainingProgrammes This course is ideally suited to those in a Management or Supervisory position who want to develop their skills in managing and carrying out effective performance appraisals in their team resulting in Win- Win situations for all involved. No tears, no tantrums, our trainers will guide your managers in how to review past performance in a positive and constructive way setting clear goals for the future. Trainees will learn the following: • Why performance appraisals are vital • How to structure the appraisal meeting • How to review past performance constructively and positively • How to give and receive feedback - No tears! • How to agree positive and SMART goals and objectives • How to develop and implement an appraisal system • How to monitor goals set with coaching techniques If you do not have an Appraisal plan in place for your business, we can tailor one for you & assist in developing it as your organisation grows. How this programme will benefit you: • You will have trained professionals, namely your managers who are able to select the finest individuals you have working in your company. • Your team will learn how to take responsibility for their development. • Staff will have goals set to not only improve themselves, but ultimately your business. • The Appraisal system in your organisation will become a positive feature that everyone embraces. Who should attend? All Supervisors & Managers who conduct Appraisals and have never received training before or have had a developmental need highlighted in their Appraisal. Duration 1 day Minimum per Group - 6pax Maximum per Group - 10pax 360 Degree Appraisals - Performance Appraisal Training HR Management for Non- HR Professionals Howard Buildings, 26 Howard Street, Belfast, Co. Antrim, BT1 6PB T.+ 44 ( 0) 28 9024 5426E. info@ millerhospitality. comW. www. millerhospitality. com MILLER HOSPITALITY- Bespoke Hospitality TrainingProgrammes In today's business world it has become vitally important to make sure that when recruiting, you get the right candidate for the job. Our interview skills course will not only help you to develop the necessary skills to carry out a competent and well structured interview, but also provide you with the employment knowledge to allow you to make educated decisions on who is right for the job. The course will include: • Existing NI Employment Law • Role of equality legislation and misperceptions before the interview. • Preparing properly for an interview • Running a well structured, competent interview • A focus on behavioural skills interviewing techniques • Finishing off the interview process • Documentation and follow on from the interview How this programme will benefit you: • You can rest assured that you will be selecting the best potential staff out there in the marketplace. • Staff turnover will reduce & recruitment costs will also decrease as you will have selected those who best fit your organisation. Who should attend? All new or existing Supervisors and Managers who have never received this type of training before or who have had a developmental need highlighted in their Appraisal. Duration 1 day Minimum per Group - 8pax Maximum per Group - 16pax Interview Skills Training HR Management for Non- HR Professionals Howard Buildings, 26 Howard Street, Belfast, Co. Antrim, BT1 6PB T.+ 44 ( 0) 28 9024 5426E. info@ millerhospitality. comW. www. millerhospitality. com 12

MILLER HOSPITALITY- Bespoke Hospitality TrainingProgrammes When recruiting staff in today's marketplace, the main aim of the game is to recruit the right person. A question that is often missed is -" Are we following the correct practices to ensure that we are not discriminating against suitable candidates?" This course aims to discuss the different parts of employment and equality legislation currently in place in Northern Ireland today. We will review how this legislation should influence your recruiting and management processes. The course will include: • What is Employment and Equality Legislation? • What is their importance? • Common perceptions of this legislation • Implementation of legislation into your recruiting and working processes. • Case studies of real life breaches of Equality and Employment Legislation • How to make legislation work in your favour. How this programme will benefit you: • Your business will be better protected from making discriminative errors. • You will be more knowledgeable on any new legislation which has been put in place. Who should attend? All new or existing Line Managers involved in the Recruitment & Selection process who have never received such training or have had a developmental need highlighted in their Appraisal due to new legislation. Duration 1 day Number of people per group - 12pax NI Employment and Equality Legislation HR Management for Non- HR Professionals Howard Buildings, 26 Howard Street, Belfast, Co. Antrim, BT1 6PB T.+ 44 ( 0) 28 9024 5426E. info@ millerhospitality. comW. www. millerhospitality. com MILLER HOSPITALITY- Bespoke Hospitality TrainingProgrammes The old saying " First impressions last" certainly includes your business and is the gateway to a long & continued relationship with new colleagues. If you have spent valuable resources recruiting the best people to join your organisation, then you want to make sure that those first few weeks in the workplace are all about creating a fantastic impression for your business. We can tailor an Induction Programme for all of your new colleagues to act as stepping- stones that your managers can use to orient new people into the company in keeping with the policies already set out. How this programme will benefit you: • Your new colleagues will be more knowledgeable as they " dip their toes" into your business. • Confident new colleagues will reduce those frustrating mistakes often made in the initial weeks of a new job. • Your new recruits will feel wanted & appreciated from the outset resulting in a long & prosperous working relationship within your business. Who should attend? All new colleagues who have started work in your organisation for no longer than 3 months. Duration 2 days+ ( depending on what you would like the course to include) Minimum per group - 4pax Tailored Induction Programme for New Colleagues Staff Training Programmes Howard Buildings, 26 Howard Street, Belfast, Co. Antrim, BT1 6PB T.+ 44 ( 0) 28 9024 5426E. info@ millerhospitality. comW. www. millerhospitality. com 34